Initial Frustrations

So why did I feel the need to found a company? 

I’ll share a bit about myself first to set the stage.

I started my career in networking in 1989 working as a desktop technician for a small semiconductor company.  The company was growing rapidly and I was  given the responsibility for 12 Novell v2.10 servers and the co-ax based ArcNet network.

Tools to help fix problems were all home grown.  There were few hardware tools and even fewer software tools.

The industry slowly started to converge on Ethernet as the dominant standard with ArcNet and Token Ring dropping into obsolesence.  This helped a lot of engineers because tools for Ethernet started to florish.

SNMP standards for monitoring Ethernet were established and network equipment manufacturers started to build management into their devices because they realized they could make more profits by including management software along with their devices.

Skip forward a number of years to the dot-com boom: Companies created a new set of network management tools, but they were very poorly designed (“we’ve got to be first to market no matter what!”).  They solved problems, but were very cumbersome to use and required gobs of memory.

What’s worse is that they didn’t always work well, and frequently frustrated the people who needed quick answers to complex problems.  Network management systems were far too complex to operate, and barely did their job.  Network engineers also needed to learn a variety of complex technologies to operate the system.

This is where my initial frustration grew from.  Working as a network manager for a software company, I realized that my engineers were spending way too much time managing the network management tool, and not enough time resolving problems.

This is where I started to look for a solution that was easy to use, automated, and massively informative of “what is the network doing”.

After not finding anything that solved the problem, I founded NetLatency in 1998 and started to build SwitchMonitor.


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